Appointment & cancellation policy.

Appointments

Clinic visits are by appointment only. Please call 02 9623 7777 to book an appointment. The receptionist may ask about the reason for your visit, which helps us schedule the doctors’ time more efficiently.

Please arrive at least 15 minutes early for your first appointment. Patients who are late for any appointment may be asked to reschedule at the doctor’s discretion.

Cancellations

Thank you for being a patient at our clinic. We value all of our patients and strive to provide the best care possible in the most comfortable setting. When we schedule your appointment, we are reserving time for your particular needs.

If you must change an appointment, please give us at least 24 hours’ notice. This courtesy makes it possible to give your reserved time to another patient who needs it. We know your time is valuable and, except in the case of emergency treatment for another patient, you can expect us to be running on schedule.

If you are unable to keep an appointment, please cancel at least 24 hours in advance. If this is not possible, call as soon as you can (at least 3 hours before) so that another patient can be given your appointment time.

Missed appointments (non-cancelled)

We understand that occasional missed appointments can happen for a variety of reasons. When you miss an appointment without cancelling, someone else who could have been seen in your place is delayed unnecessarily.

We track missed (non-cancelled) appointments. A “No Show / Late Cancellation” is defined as missing an appointment without cancelling at least 24 hours before the scheduled time. There is a $20.00 (cash only) charge for a missed or non-cancelled appointment, payable before your next appointment. No refunds will be given. Repeated missed appointments may result in your doctor sending a letter discharging you from the practice.

Opening hours

Monday to Friday: 8:00am – 5:00pm