Clinic information.

Our practice runs on an appointment system. Appointments generally go for 15 minutes for skin checks and minor procedures. Longer consultations are set aside for surgery and, in some instances, are available on request. Please let reception know when booking if you need a longer consultation.

Emergencies will always be given priority, and our reception staff will try to let you know about any unforeseen delays to your treatment.

If you need an interpreting service, please let the receptionist know when you make your appointment.

Walk-ins

We generally do not accept walk-ins. However, if it is urgent, we may be able to arrange an appointment later on the same day or the following day. If you walk in needing a wound check or removal of stitches from a procedure performed at our practice, we can usually accommodate your request.

All test results are strictly confidential. To protect your privacy, this practice does not give results to patients over the telephone or by email. This avoids any breach of privacy laws, and avoids a situation where a patient may be unable to understand the implications of any findings.

Your doctor will advise you at the time of testing when you can expect your results. All urgent results will be followed up with the patient directly.

Your personal health information is collected and used directly in association with your health care. It is a confidential document, and it is the policy of this practice to maintain the security of medical records at all times.

We will ensure that your information is only available to authorised staff, or we will seek your permission before disclosing it to any third party.

Your right to privacy is respected at all times. We abide by the Australian Privacy Principles. If you have any concerns about the privacy of your health information, please let your doctor or reception staff know.

Our practice is committed to providing you with the best preventative care possible. Practice staff will seek your permission to include you in our reminder system, and may send you a reminder notice from time to time.

If you do not wish to be part of this system, please let your doctor or practice staff know.

It is the commitment of our practice to provide the best preventative care. To ensure your care is tailored to your needs, staff at this practice encourage patients to identify their cultural background and/or ethnicity on their medical record.

If you identify with a particular cultural background, please let your doctor or reception staff know.

If you have a problem with your health care or have had a negative experience when visiting our surgery, we would like to know.

Please feel free to discuss any problems with your doctor or with our Practice Manager, Kathleen. You can do this in person, over the phone, or by emailing us at stmarysskincancerclinic@gmail.com.

Alternatively, you may wish to write to us or use one of the complaint and feedback forms kept at reception. Complaints can also be made to the NSW Health Care Complaints Commission (Locked Bag 18, Strawberry Hills NSW 2012). All complaints are taken seriously, and you can remain anonymous if you wish.

At St Marys Skin Cancer Clinic and Medical Centre, we have advanced technology for data security. We keep your data secure through a comprehensive set of policies, processes and infrastructure, including access controls, firewalls, data encryption, intrusion detection, system redundancy and more. Our policies and procedures maintain the security of your personal health information at all times and ensure it is available only to authorised members of staff.

Your medical records, including your medical history and test results, cannot and will not be shared with anyone outside the Centre, regardless of their relationship to you, without your express consent and authorisation. In certain restricted circumstances, information may be used for in-house research, practice meetings and quality assurance, but only in a form where the patient cannot be personally identified.

Read our full privacy policy

If you need a repeat prescription, please make an appointment to see your regular doctor at the Centre. If you wish to be referred to a specialist, you must see a doctor in person first.

This is because a specialist cannot see a patient without a referral from a General Practitioner, and the GP must first assess whether a referral is needed and who best to refer you to. In most cases your doctor will be happy to refer you to the specialist you wish to see. Medicare does not allow backdated referrals.

Medical certificates are legal documents. They can only be issued for genuine medical conditions that require the patient to take time off work or study. To obtain a medical certificate, you must first attend a consultation with a doctor. It is illegal for doctors to backdate medical certificates.

• Monday – Friday8:00am – 5:00pm
• After hours13 SICK (13 7425)